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FAQ

Contact customer service with your travel dates and exact needs. We will be happy to customize a package for you at a great rate.

All inclusive upgrades are available in Mexico and the Dominican Republic.  

You will be given a choice of hotels based upon what's available on your travel dates. We are unable to guarantee a certain hotel for it's all based upon availability.  

Unfortunately not. your voucher is non transferable, nor can it be sold or bartered.  

  • GROUP travel is NOT allowed. Only one incentive per household and resort/hotel is allowed. Our distributor will only honor one incentive per family, friends, acquaintances, or known groups traveling on the same, similar, and/or adjoining arrival and departure dates. Unfortunately, only 1 party among friends, family, acquaintances, or known groups can use the complimentary vacation incentive for the same or overlapping travel dates. Otherwise, there are additional costs associated with group travel.

Absolutely! Customer service would be happy to quote you for additional guests or children. For larger parties, contact [email protected] for the best rate possible.

You must reside at least 100 miles from your destination.  

Airfare, transfers, food & beverages, gratuities, resort fees if applicable. and any other personal or miscellaneous expenses.

Yes. Once you have activated your vacation offer, a reservationist can quote you on add-ons.  

Availability during holidays and special events will be extremely limited. Contact [email protected] for a highly discounted rate during peak times.

Absolutely not. You have 7-days to pay the activation fee and 18 months from there to travel. 

No. There are no timeshare tours necessary. Your time is your own while on vacation.

The main traveler must be at least 21 years of age in order to check in.

Call (800) 731-0413

Question? Concerns? Our friendly US based customer experience agents will be glad to assist you.

Reach out to us

We would love to hear from you

Monday 9AM-9PM EST

Tuesday 9AM-9PM EST

Wednesday 9AM-9PM EST

Thursday 9AM-9PM EST

Friday 9AM-9PM EST

Saturday 9AM-4PM EST

Sunday Closed

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